Effective Date: 1 May 2025

Phraso AI Pte. Ltd. Privacy Policy

Phraso AI Pte. Ltd. ("Phraso AI," "we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy describes how we collect, use, and disclose your information when you use our website, located at www.phraso.ai , and the services we offer (collectively, the "Service"). This Privacy Policy is designed to comply with data privacy regulations around the world, including the General Data Protection Regulation (GDPR) in the EU, the California Consumer Privacy Act (CCPA) in California, the UK General Data Protection Regulation (UK GDPR), and the Singapore Personal Data Protection Act (PDPA).

1. Acceptance of Terms in our Privacy Policy:

By accessing or using the Website or Service, you agree to be bound by our “Privacy Policy”. If you disagree with any part of our “Privacy Policy”, you may not access or use the Website or Service.

1. 1 Changes or Update to our Privacy Policy. We reserve the right to update or modify our “Privacy Policy” at any time without prior notice. Any changes or modifications will be effective immediately upon posting the revised our “Privacy Policy” on the Website. Your continued use of the Website or Service after any such changes constitutes your acceptance of the revised “Privacy Policy”. It is your responsibility to review the “Privacy Policy” periodically for any changes.

2. Information We Collect

We collect information to provide and improve the Service while complying with applicable data privacy regulations. Here's a breakdown of the information we collect:

• Personal Data: When you use the Service, you may provide us with personally identifiable information ("Personal Data"). We collect only what's necessary for specific purposes and obtain your consent where required. This may include:
  • Required Information:
    • Name
    • Email address
  • Optional Information:
    • Company name
    • Phone number (if needed for service inquiries)
    • Job title
    • Billing information (if you subscribe to a paid plan)
• Usage Data: We may also collect information about your use of the Service ("Usage Data"). This Usage Data may include:
  • Your IP address (anonymised if possible under GDPR and UK GDPR)
  • Browser type and version
  • The pages you visit on our website
  • The time and date of your visit
  • The time spent on those pages
  • Unique device identifiers and other diagnostic data (collected with your explicit consent under GDPR and UK GDPR)

• Cookies and Tracking Technologies Phraso AI uses cookies and other tracking technologies on our website and Service to improve your experience and personalize our services. Cookies are small data files that are stored on your device by your web browser. They contain information, including:
  • Preferences (e.g., language settings)
  • Login information (if applicable)
  • Site analytics data (e.g., pages visited, browsing activity)
• We may use a variety of cookies to serve different purposes:
  • Essential Cookies: These cookies are necessary for the basic functionality of our Website and Service. They allow you to navigate the website and use essential features. Disabling these cookies may impair your experience.
  • Performance Cookies: These cookies collect information about how you use our Website and Service, such as the pages you visit and the time you spend on each page. This information helps us improve the performance of our Website and Service.
  • Functionality Cookies: These cookies allow us to remember your preferences and personalize your experience. For example, they may remember your preferred language or location.
  • Targeting or Advertising Cookies: These cookies may be used by us or third-party advertisers to deliver relevant advertising on our Website and other websites you visit.

Your Cookie Choices . We respect your right to privacy and control over your data. You have several options for managing cookies:

• Browser Controls: Most web browsers allow you to control cookies through their settings. You can choose to block all cookies, delete existing cookies, or be notified before a cookie is set. Here are links to resources on popular browsers' cookie settings:
  
  Disclaimer: The links we provide to third-party websites are for informational purposes only. Phraso AI is not responsible for the content or privacy practices of any linked websites. We encourage you to review the privacy policies of any third-party websites you visit.
  • Chrome: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop
  • Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
  • Safari: https://support.apple.com/en-us/105082
  • Edge: https://support.microsoft.com/en-us/windows/microsoft-edge-browsing-data-and-privacy-bb8174ba-9d73-dcf2-9b4a-c582b4e640dd
• Opt-Out Mechanisms: We may also provide additional opt-out mechanisms for certain cookies, especially targeting or advertising cookies.
• Legal Basis for Processing Cookies (GDPR and UK GDPR): We process certain cookies based on your consent (e.g., targeting or advertising cookies). We will obtain your explicit consent before placing these cookies on your device. For cookies that are essential for the functioning of our Service (e.g., essential cookies), we process them based on our legitimate interest in providing you with a functional and user-friendly website.
• Do Not Track Signals: We currently do not respond to Do Not Track ("DNT") signals from your browser. However, you can still manage cookies through your browser settings as mentioned above.
• Changes to Our Cookie Policy: We may update our Cookie Policy from time to time to reflect changes in technology or our practices. We will update the "Effective Date" at the top of the Privacy Policy when changes are made. We encourage you to review this Cookie Policy periodically for any updates.

3. Use of Your Information

We use the information we collect for specific purposes, always aiming for transparency and respecting your rights. Here's how we use your information:

● To provide and maintain the Service: This includes processing your registration, providing customer support, and fulfilling your requests.

● To improve and personalise the Service (with your consent under GDPR and UK GDPR): We may use your Usage Data to personalise your experience and improve the Service.

● To develop new products and services: We may use your information to develop new features and functionalities for the service.

● To send you marketing and promotional communications (only with your prior opt-in consent): We will not send you marketing communications unless you have explicitly consented to receive them.

● To respond to your enquiries and requests: We will use your information to respond to your questions and requests for support.

● For internal purposes such as audits, data analysis, and fraud prevention (with appropriate legal justification): We may use your information for internal purposes such as audits, data analysis, and fraud prevention.

4. Sharing Your Information

We share your information only under strict conditions and with your knowledge:

● Third-Party Vendors: We may share your data with vendors who assist us with the Service and our business, but only with contractual obligations ensuring data security and compliance with applicable regulations. These vendors may be located in various countries around the world. We will ensure that any such vendors comply with appropriate data transfer mechanisms, such as Standard Contractual Clauses under GDPR and UK GDPR.

● Legal Requirements: We may disclose your information if required by law or to protect Phraso AI, our employees, or the public.

5. Data Retention

We retain your Personal Data only for as long as necessary for the purposes outlined in this Privacy Policy and in accordance with legal requirements. We regularly review data retention periods and anonymise or delete data when no longer needed. Data retention practices may be subject to change based on legal requirements or evolving industry standards. Here's a breakdown of our data retention practices based on location:

● EU (GDPR and UK GDPR): We will retain yourPersonal Data for as long as necessary to fulfil the purposes for which it was collected, taking into account legal, accounting, or other regulatory requirements.We will also consider factors such as the statute of limitations for potential claims arising out of your use of the Service.

● California (CCPA): We will retain your Personal Data only for as long as necessary for the purposes for which we collected it, or to comply with legal obligations.

● Singapore (PDPA): We will retain your Personal Data for as long as it is necessary for the business purposes for which it was collected, or as long as we are required by law to retain it.

6. Your Rights

Depending on your location and applicable data privacy regulations, you have certain rights regarding your Personal Data. These rights may include:

• Access: You have the right to access your Personal Data and request a copy. This allows you to verify the information we hold about you and ensure its accuracy. You can request a copy of your personal data by contacting us using the information below (see Contact Us section).
  • EU (GDPR and UK GDPR): Under GDPR and UKGDPR, you have the right to access your Personal Data free of charge with some exceptions. You can also request a copy of your Personal Data in a commonly used and machine-readable format.
  • California (CCPA): Under CCPA, you have the right to request that we disclose to you the categories and specific pieces of personal Data we have collected about you, the sources from which we collected, the purposes for which we use it, and the third parties with whom we share it.
  • Singapore (PDPA): Under PDPA, you have the right to access your Personal Data and request a copy for a fee. We will respond to your access request within a reasonable timeframe, typically within one month from the date of your request. In some cases, the timeframe may be extended by an additional two months if the request is particularly complex or you have made multiple requests in a close timeframe.

Please note:* We may ask you to verify your identity before processing your request. This helps to ensure that we only provide access to your Personal Data to you and not to unauthorised individuals.

In addition to the right to access, you may also have the following rights:

• Rectification: You have the right to request that we correct any inaccurate or incomplete Personal Data we hold about you. You can request rectification by contacting us using the information below (see Contact Us section).
• Erasure: You have the right to request the erasure of your Personal Data under certain circumstances. These circumstances include:
  • The Personal Data is no longer necessary in relation to the purposes for which it was collected or otherwise processed.
  • You withdraw your consent to the processing of your Personal Data (where such processing is based on consent) and there is no other legal basis for the processing.
  • You object to the processing of your personal data under certain other circumstances. To request the erasure of your personal data, please contact us using the information below (see Contact Us section).
• Restriction of Processing: You have the right to request the restriction of processing of your Personal Data under certain circumstances, such as when you contest the accuracy of your Personal Data or you object to the processing of your Personal Data, but we need to hold on to the data for legal purposes. To request a restriction of processing, please contact us using the information below (see Contact Us section).
• Objection: You have the right to object to the processing of your Personal Data for direct marketing purposes. You can also object to other forms of processing on grounds relating to your particular situation. To object to processing, please contact us using the information below (see Contact Us section).
• Portability (Applicable under GDPR, UK GDPR, and CCPA): You have the right to request the transfer of your Personal Data to another service provider. This right allows you to move, copy, or transmit your personal Data from our Service to another service. To request portability of your Personal Data, please contact us using the information below (see ContactUs section).

To exercise any of these rights, please contact us at support@phraso.ai

7. Disclaimers

THE WEBSITE AND SERVICE ARE PROVIDED "AS IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. Phraso AI DISCLAIMS ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Phraso AI DOES NOT WARRANT THAT THE WEBSITE OR SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE OR SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

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